Returns & Refunds Policy
Last updated: 26 May 2026
At Touge Automotive, we want you to be satisfied with your purchase. This policy explains your rights and our process for returns and refunds.
Your Right to Cancel (UK Law)
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item, without giving a reason.
To exercise this right, you must contact us at:
📧 info@tougeautomotive.com
Returns Eligibility
To be eligible for a return:
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Items must be unused and unworn
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Items must be in original condition and packaging
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Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
We do not accept returns for:
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Items that have been worn or washed
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Custom or made-to-order items (if applicable)
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Items returned outside the 14-day return window
Return Process
To initiate a return:
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Email us at info@tougeautomotive.com
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Include your order number and reason for return
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We will provide return instructions
Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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We recommend using a tracked service, as we are not responsible for lost returns
Refunds
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Refunds are issued once we receive and inspect the returned item
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Approved refunds will be processed to the original payment method
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Please allow 5–10 working days for the refund to appear
Faulty or Incorrect Items
If you receive a faulty or incorrect item:
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Contact us within 7 days of delivery
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We will cover return shipping and offer a replacement or refund
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your payment provider
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Then contact us if needed